NL: Free shipping > € 100 | EU: Free shipping > € 1500

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FAQ

What payment methods are available?

Payment Methods

To which countries do you supply?

We ship to all countries within EU, you can select your country on the last page of the ordering process.
We also ship to some countries outside EU. If your country is outside EU, please contact us: info@ledbypassion.com


How safe are your products?

Our products have been developed and tested with great care. With all products we mentioned their certifications.

We advise you these safety instructions:

-For the safety of everyone in your household, never remove product covering/case. Do not try to replace parts by yourself. Always consult a professional electrician.
-Reduce the risk of fire or electric shock; don't expose your LED grow light to rain or moisture. Objects filled with liquid, such as vases, bottles, etc should not be placed on or near the LED grow light.
-Never directly look into the light, this will damage your vision and can cause temporary blindness.
-Do not install near any heat sources such as heat emitting lights, radiators, electrical heaters or other heat sources.
-Only use the original power cord and only use with approved accessories. For UK/IE orders we add UK/IE plugs, when necessary.
-When plugging the power cord into the wall unit, make sure it is fully inserted in the socket.
-Protect the power cord from being walked on or pulled.
-Use strong cables or chains to position the unit and make sure that they have been well fitted to the ceiling and the light. We are not responsible for drop-damage caused to the LED grow light.
-Unplug the LED during lightning storms or when unused for long periods of time.
-Maintenance is required when the LED light has been damaged in any way, such as power-supply cord damage, liquid /objects have fallen into the LED grow light, the LED unit has been exposed to rain or moisture, not operated normally or has been dropped.
-For disposal or recycling information, please contact your local authorities, electronic devices should be recycled after their use.

 

How many years of warranty do you offer?

The warranty differs from model to model. On most models we offer a warranty between 3 to 5 years.

What is included in the warranty?
The warranty covers the repair or replacement of your LED grow light in case of defects or malfunctions. The warranty is valid from the purchase date. It includes all components and labour needed to get the device working correctly again. If a component is no longer available we will replace it with an equivalent component or exchange the LED grow light. LED By Passion will not extend the warranty period in case of repairs or replacement within the warranty period.

Our warranty covers normal usage of your LED grow light in the country of purchase. We can refuse shipments to areas other then where it was first purchased. In case of repairs the buyer has to pay the postage for shipment to our office and the items must be returned in its original packaging. We will do our utmost to solve any issues as quickly as possible. The warranty only comes into force if a proof of purchase is shown.

The warranty does NOT cover:
Defects caused by: -Accidental damage. (such as dropping the LED grow light, water damage, etc) -Careless operation. -Any other use other than what the LED grow light is intended for (indoor home growing) -Use of components and accessories provided by third parties. -Faulty assembly, installation, or repairs by others then LED By Passion. -Transport damage of the LED grow light from the customer to our warehouse due to poor packaging.

If you experience any problems with your LED grow light after the warranty period we advise you to contact us. Perhaps there is an easy and effective way to help you solve the problem, even after the official warranty period ends.

 

What are the lead times for delivery?

We ship with two transport companies: DPD and Fedex. We offer a regular delivery (DPD) and express delivery (Fedex) within 24 hours.
Shipping with DPD is free in the Netherlands from € 100 and free in the rest of Europe from € 1500.

The lead time depends on your destination and on which transport company you chose.
With DPD shipment will take about 3-5 days. Some remote areas and destinations outside of Europe will take longer.

 

Where are your LED grow lights produced?

The country of origin where the lights are producted differs per supplier. Some LED grow lights are produced in the US and some in Europe.