We are constantly innovating our ways to deliver your order as soon and safe as possible. We keep all personal information, like your address and billing information, to ourselves at all times. We will never share personal information with third parties. We pack all orders in neutral packaging, so that nobody can see what's inside them. Our shipping address is in the name of our company, which will also be on the shipping label. You are responsible for providing the correct delivery details to LED By Passion. If incorrect details should be provided by accident, LED By Passion can not be held accountable for delays, failure of delivery and any costs resulting from this. So please check everything accurately before you checkout, most of the time our customer service will check your shipping details again before sending out your products. LED By Passion can not be held accountable for financial losses caused by non-recoverable shipping and import costs caused by the customer (not being aware of regulations, border taxes etc. in advance).
Shipping times depend on your destination. At most European addresses your order will be delivered within 24-72 hours after receiving the payment. Some remote areas and destinations outside of Europe will take longer. We always try to send out orders the next business day at the latest, on the condition that the payment is received. We will send a tracking number to your e-mail address so you can follow your order onine. When an item is out of stock, we will inform you as soon as possible. Most items that are not in stock can be with us within a few business days. Please contact our customer support to learn more about the shipping details via email@example.com.
● Netherlands: 1/2 business days
● Europe standard delivery: 2/6 business days (Track and Trace)
● Europe express delivery: 1/2 business days
● International / Outside Europe: 7/14 business days (Please contact us for non-EU shipments)
≡ Shipping times are estimates and therefore not guaranteed.
≡ Working days are Monday to Friday. We don't ship during the weekend.
● We ship all over the world
You can choose one of the following methods of payment:
If you pay with iDeal your order is confirmed immediately. We will make sure your order will be shipped the next business day at the latest. If an item is not in stock, we will contact you as soon as possible. When you choose to transfer the money yourself, we will hold the order until we received your payment. Our banking details are in the order confirmation, which will be send to you automatically when you completed the ordering process. If you send us a printscreen of the payment via e-mail, we will ship the order to you right away.
Our bank account and payment systems are registered in the name of our company.
Ensuring the integrity and quality of our products during transportation, and especially on arrival, is one of our highest priorities. In case of a damaged product upon arrival or during use within the warranty period, please contact us via firstname.lastname@example.org and provide us with detailed information about the defect(s) itself, accompanied by; pictures, video's and/or comments. Our customer service will inform you about our return policy. You should contact us within 7 working days upon arrival of your order.
If damage has been caused by abnormal use, neglect (such as dripping water, depending on the IP encoding of the product), wrong input voltage, dropping or breaking the light, etc…, the warranty is void. Warranty coverage is ultimately left to the discretion of LED By Passion.
14 Day Right Of Withdrawal
You can repudiate a purchase contract for a product without giving reasons for a period of reflection of 14 days. The reflection period starts on the day you receive the product, or by a third person appointed by you in advance and who is not the carrier.
During this period you shall treat the product and the package carefully. You shall unpack or use the product only to that extent to as far as it is necessary to judge if you wish to keep the product. If you want to execute the right of withdrawal, you shall return the product with all accessories and in the original conditioning and packaging to LED By Passion, in accordance with the provided instructions of LED By Passion.
In order to execute the right of withdrawal, you must abide by the reasonable and clear instructions provided by LED By Passion at the offer or finally at the deliverance of the service.
It is essential to contact our customer service and inform us about the defect(s) first (before returning a product to us) via email@example.com.
Please ensure that all products are firmly secured for transport. We do not accept products that are not in their original condition, if damage has been caused by abnormal use, neglect (such as dripping water, depending on the IP encoding of the product), wrong input voltage, dropping or breaking the light, etc., we do not accept the return and you will lose the right to get a refund.
A confirmation e-mail will be sent to you regarding the evaluation and approval of your return. Once approved, we will then send a new product or replacement as soon as possible.
You only have to pay the Shipping costs when taking advantage of the 14 day right of withdrawal. LED By Passion will cover the costs in the case of a defect product.